What is a VoIP Phone System?

A voice over internet protocol (VoIP) phone system manages outgoing and incoming calls for your business over an internet connection, meaning your phones no longer need to have on-site hardware. This type of system allows you and your employees to use their smartphone or even a softphone to make and receive business calls.

Some features of a VoIP Phone systems may include:

• Free Toll-Free Numbers
• Call Analytics
• Call Queuing
• Voicemail Forwarding
• Number Porting
• Online Faxing
• IVR – Auto Attendant
• Call Forwarding and Transferring 

A VoIP phone system gives your business the ability to stay connected no matter where you or your team may be. 

 

Benefits of VoIP Phone Systems

Businesses of all sizes (small to enterprise) and industries can benefit from a VoIP system that can enhance your business’s day-to-day communications. 

On top of lower costs for your business, a VoIP system can provide the following benefits:

 

Accessibility 

Access business calls from anywhere in the world. No matter what size business you are, your sales team is guaranteed to always be on-the-go. Increasing accessibility for your prospect and customers is easy with a VoIP phone system. Your teams won’t have to be glued to their desk and can be in contact with customers outside of the office. In the modern, hybrid workplace, this is especially important. 

Never miss important messages again. A VoIP system distributes voicemail messages to your email inbox containing details about the call and an audio file of the message. This allows you to listen to the voicemail and determine if it requires a call back. 

 

Call Recording

Easily record phone calls with customers and leads with a VoIP phone system. Call recording has many benefits for your business including quality assurance, training purposes or compliance needs. Recordings allow you to ensure that customers and employees alike are having positive experiences on service calls, covering your employees and business if anything were to ever go wrong. 

Call recordings can also help you identify common questions or issues that arise with customers. This provides valuable information on issues in business processes or operations and can allow you to make the fixes within your business as needed. 

Such recordings also allow you to use in training for new and current employees. They can provide employees with calls that they will commonly see if they work in a certain department, allowing them to quickly come to a solution and provide positive customer experiences. 

 

Strengthen Your Sales Funnel

Whether you are B2C or B2B, communication is vital to your business. Your sales team should have the ability to contact leads no matter where they are, a VoIP phone system allows just that. Your team will be able to make inbound and outbound sales calls, receive voicemails right to their email and provide timely sales follow ups to cover any leaks there may be in your current sales funnel. 

As mentioned above, you will be able to access call recordings for training needs. Strengthen the knowledge and skills of your sales team by using recordings to adapt sales strategies to common issues and objections. 

 

Improves Client Interactions

If you are using a softphone with your VoIP system, you will also be able to integrate your calls with your Customer Relationship Management (CRM) system. This provides seamless customer interactions with your business. Keep track of any and all interactions a person has with your business in order to ensure a timely resolution to any issues that may arise. This provides customers a positive service interaction with your business and leaves a good impression. Customers who feel that your business has them in mind, are more likely to be repeat customers and make referrals. 

A VoIP system allows your business the ability to stack or distribute your inbound calls to the first available team member with our advanced call center queuing. Interactions with your company will be efficient and leave customer’s walking away with a positive experience. 

Many VoIP systems include an Auto Attendant feature that can help your clients self-serve without having to talk to an employee of your company. This allows you to free up your team’s time with repetitive requests and streamlines business operations. 

 

Increased Security 

When handling confidential client information and personal identifiable information, you make sure your email systems are covered, but what about your phone systems? A VoIP system increases security and mitigates any security threats. Protect your clients information with added security that builds trust and strengthens your customer relationships.

 

Grow Your Business with Ripple by Intruity

Ripple provides a world of communication solutions that speak highly about our expertise in telecommunications to locally-based entities. We provide a personalized cloud-based adaptation with a soft-phone or can keep it classic with your physical desk phones. 

The Ripple team provides your business with personalized support and communication, providing you assistance with no third-party call centers. Designed with the end users in mind, Ripples utilizes best-in-class features to enhance your business’s day-to-day communication. 

Whether you are transitioning from an existing phone system or starting fresh we ensure your VoIP implementation meets your business needs. Providing personalized support every step of the way.

Ripple features a backend admin portal where you can scale your business’s needs, edit or add extensions, explore features, and control the entirety of your phone system with ease.

With advanced features, the ability to connect from anywhere, and support personalized for you, learn how Ripple can help scale your business today, visit intruity.com/Ripple for more information.