Frequently Asked Questions

We’ve got the answers to all your questions – and some you’d never think to ask. If you have a question that isn’t listed, please feel free to contact support using any of the methods listed to the right.
We’ve got the answers to all your questions – and some you’d never think to ask. If you have a question that isn’t listed, please feel free to contact support using any of the methods listed to the right.
How can we help you?
Get support by phone or email.

Support can be contacted by phone, email, or helpdesk ticket. 

In order for you to take full advantage of the software and systems, please make sure you have the minimum requirements for your computer:

PC
  • Windows 7 or Later
  • 1GHz or faster processor
  • 16 GB hard disk space
  • 2 GB RAM
  • High speed internet access
  • Monitor display
  • Keyboard & mouse
  • Up to date internet browser
Mac
  • Mac OS X 10.6.6 or later
  • Processor: Intel based processor
  • 8 GB hard disk space
  • 2 GB RAM
  • High speed internet access
  • Monitor display
  • Keyboard & mouse
  • Up to date internet browser

Yes, OneLink is fully scalable from one user to thousands of users. As a single user, you will have administrator access. As your agency grows, you can add multiple access profiles to your account.

OneLink features a 12 month subscription plan. Accounts will be billed on a monthly basis.

Onelink lead system works with any phone system, however, to take advantage of our predictive dialer you will need to use the Ripple phone system by Intruity. 

Yes, OneLink allows you to import your current clients and policies making the migration to our system seamless.

OneLink allows you to digitally attach any document to a lead, client and policy. You can also attach licensing, E&O and vendor documents into the system.

There are 3 different ways to import leads into OneLink. You can do a bulk lead import, manually add them or do a real-time post. Request a live demo to see this in action.

OneLink is a cloud based solution for insurance agencies, so there is no need to download any software to your computer. You can access OneLink anytime and anywhere you have a high speed internet connection.

Yes, OneLink allows you to split commissions on a percentage basis. Commissioning rules allow the agency to split commissions across hierarchy levels.

Yes, OneLink has the capability to keep all of your licenses electronically on file. In addition, the system implements rules to only allow you to sell in states you are licensed in.

Call campaigns can be setup to allow agents access to leads. Paramaters within the call campaign can be used to segregate leads by state, type, source, etc.

You can pull a production report with criteria ranging from all agents, to a single agent with an individual plan within a specified date range.

To become a OneLink affiliate, you must first submit an application which will then be reviewed by our team. If approved, an account manager will reach out to you. For more information please visit our OneLink Affiliate Program page